So, I finally have something interesting to write about! Let’s get right into it, shall we?
Nearly six months after finishing my MLIS, I finally have a job. It’s a temporary job, but it’s still a job, and I have some hope that it may become permanent, so yay! to all that.
What I’m doing at this job is pretty interesting…I’m working in the library of a small school here in Atlanta, and in 2010 they did not have a library website. My primary job, at least for now, is to change that. They DO have a online catalog access, and access to databases through GALILEO, but that’s it. there isn’t even any information about the library on the main college site aside from the statement that there is, in fact, a library. We’re starting from scratch.
In some ways, this is actually good. To start with, we won’t be dealing with any patrons who like our current site just how it is and do not want to see anything change. There is no precedent for what the library website is/isn’t. Also, basically anything we come up with will be a huge improvement over the status quo.
The library did have a subscription to LibGuides that they hadn’t started using, so in addition to creating subject guides for each academic program, I spent this week (my first) uploading and roughly organizing as much library information as I could find into libguides, into something of a demo site. This way, we have SOMETHING that we can point users towards if they need to find info, and we can also start there for developing a full website. If I get my way (which I expect to do, since I’m pretty much the “expert” in this situation), this site will always be presented with the disclaimer that it is a demo, and with some way to elicit feedback from users towards the development of the actual site. Of course, I also want to get the library’s users involved in the design process in a big way…starting 100% from scratch provides a really great opportunity for this.
What I’m thinking I’ll start doing this week and next is holding a couple of focus groups (probably 4-5 students and 2 faculty per) and do some exercises to see what people like in terms of general design aesthetics and site organization. Feed them pizza as an incentive, etc. I got a Flip camera for christmas, so if the school doesn’t have any recording equipment for me to use I can just bring that in. I’d like to have them do a card-sorting exercise with all the different headings and subheads we identified for the demo site (as well as a few blanks for anything they feel is missing). I’d also like to show them examples of several different library websites (preferably not local schools that are likely to have other associations with our students) and get feedback on what they like/do not like about each, then finish with some discussion about what types of tasks they are likely to use the library site for, what is most important that they be able to do easily, that sort of thing. I obviously need to write this out more formally, but I’m just brainstorming at the moment. And probably start it off with some general icebreaker exercise to make sure they’re comfortable talking freely in the group setting. Any other suggestions for activities to do with these groups? I don’t want to get into anything that will last longer than the 45mins – 1hr range if I can help it, but I want to make sure we cover as much ground as possible.
Once these groups are completed we’ll move on to usability testing, probably get 8ish volunteers to complete a series of tasks on the website while being recorded and explaining their reasoning in doing what they’re doing (this is the technical definition of usability testing, ha). Take the results from the focus groups and these usability tests and use them to develop the actual site, then repeat the usability tests once that site is ready. More to come on this phase of things as I get things planned out.
I’m thinking I’ll definitely try to write something up for publication and/or presentation about this project, as I find the prospect of creating an organization’s very first website in 2010 to be pretty interesting, and definitely different from the experience of redesigning/updating a site.
It’s good to be back – expect more frequent updates now that I have something worth saying!